Termeni si conditii

Oanaseran.ro (denumit in continuare site-ul) este proprietatea Seran Oana Intreprindere Individuala, avand ca date de identificare la RC F02/1154/2009 si cod fiscal 26095004, cu sediul in Arad, str. Metianu, nr.9, ap. 4, jud. Arad si date de contact: tel 0745 383 705 si e-mail office@oanaseran.ro.

Acest document stabileste termenii si conditiile in carecanada goose outlet online acest site poate fi utilizat. Accesul si utilizarea site-ului se fac sub autoritatea regulilor si conditiilor mentionate in acest document. Utilizarea site-ului presupune acceptarea acestor termeni si conditii precum si asumarea responsabilitatiicanada goose park in cazul incalcarii lor.

Drepturile de autor asupra intregului continut al site-ului apartin in totalitate Oanei Seran si nu se pot folosi sau copia fara un acord scris prealabil din partea acesteia.

Accesul la site

In timpul utilizarii site-ului si a serviciilor oferite de acesta, utilizatorul se angajeaza sa respecte legile in vigoare si sa nu desfasoare activitati de tip cracking, hacking sau altele similare, care pot aduce prejudicii la buna functionare a site-ului, a serverului sau a securitatii informatiilor. Utilizatorul se angajeaza sa nu modifice, copieze, transmita, afiseze, publice sau reproduca informatiile de pe acest site, precum si sa nu creeze produse similare sau sa vanda informatii sau servicii obtinute prin intermendiul site-ului.

Utilizatorul se angajeaza sa suporte orice costuri aferente utilizarii site-ului precum cele pentru serviciile de telefonie sau internet.

Drepturile utilizatorilor

Utilizatorii acestui site au urmatoarele drepturi:

  • explorarea continutului www.oanaseran.ro;
  • reproducerea, traducerea sau utilizarea informatiilor publicate, numai cu acordul Oanei Seran;
  • inserarea in paginile propri a unor legaturi catre acest site web (atunci cand legaturile sunt cuprinse in website-uri comerciale sau publicitare se va asigura deschiderea unei noi ferestre pentru vizualizarea site-ului);

Produse

Produsele comercializate pe acest site sunt noi, sunt confectionate din materiale de calitate si au un design personalizat. Articolele de imbracaminte sunt realizate manual in atelierul de creatie vestimentara Oana Seran si garantam pentru autenticitatea lor.

Produsele prezentate pe site pot fi achizitionate in limita stocului disponibil insa pot fi, de asemenea, realizate si urma unei comenzi prealabile. In cazul in care doresti o marime care nu este disponibila pe site, trimite un e-mail pentru a verifica posibilitatea realizarii ei in marimea dorita.

Politica de pret si promotii

Preturile afisate pe site sunt exprimate in lei si contin TVA. Produsele comandate vor fi achizitionate la pretul afisat pe site, insa pretul poate fi modificat fara o notificare prealabila. In cazul in care ai plasat o comanda si a existat o eroare in listarea pretului, te vom contacta pentru a-ti comunica eroarea aparuta si a stabili daca doresti in continuare sa comanzi articolul respectiv.

Ocazional, pe site pot aparea promotii si oferte speciale. Durata si frecventa acestora pot fi modificate in orice moment, fara un anunt prealabil in acest sens.

Comanda

Pentru a comanda un produs, intra in pagina produsului dorit, selecteaza marimea si cantitatea dorite si apasa butonul „Adauga in cos”. Apasand pe casuta „Cos” din antetul site-ului, vei ajunge in cosul tau de cumparaturi unde poti previzualiza comanda inainte de trimitere.

Pentru a plasa comanda, este necesar sa completezi campurile formularului de comanda, sa iei la cunostinta termenii si conditiile de utilizare si sa apesi butonul „Trimite comanda”.

In cazul in care doresti sa anulezi sau sa modifici comanda unui produs, te rugam sa ne contactezi cat mai repede prin e-mail sau telefon la numarul +4 0745 383 705.

Returnarea produselor

Bineinteles, scopul nostru este de a multumi fiecare clienta in parte, dar pot interveni diferite situatii in care un produs achizitionat de pe site nu corespunde asteptarilor tale, fie ca nu se potriveste marimea sau nu este pe placul tau.  In acest caz, te rugam sa ne contactezi telefonic la numarul 0745 383 705 sau in scris, pe adresa de e-mail. Pentru solutionarea problemei va trebui sa specifici numarul comenzii si articolul pe care doresti sa il returnezi. Produsul pe care urmeaza sa il returnezi trebuie sa fie in aceeasi stare in care l-ai primit, sa nu prezinte semne de uzura si sa contina atat etichetele, cat si ambalajul original.

Returnarea produsului se face exclusiv prin serviciul de curierat rapid Urgent Curier, prin intermediul caruia s-a efectuat si livrarea. Costurile aferente returului produsului, revin cumparatorului.

Dupa receptionarea coletului returnat, in cazul in care nu doresti sa schimbi produsul cu un alt produs de pe site, ne luam angajamentul de a iti inapoia contravaloarea comenzii, in cel mult 30 de zile calendaristice de la data primirii returului.

In cazul expedierii coletului cu plata ramburs, acesta va fi refuzat fara o notificare ulterioara.

Livrare si plata

Livrarea comenzii se face in maxim 10 zile lucratoare, in functie de stocul de tesaturi si disponibilitate.

Livrarea produselor comandate se face prin intermediul Urgent Curier, la tariful standard de 19 lei/colet pentru livrarea in localitatile situate in reteaua Urgent Curier, iar pentru celelalte se percepe un tarif suplimentar de 0,8 lei/km, taxata o singura data. Calculul distantei se face raportat la cel mai apropiat sediu Urgent Curier. Tarifele mentionate contin TVA. Pentru lista completa cu locatiile Urgent curier, consulta site-ul oficial.

La comenzile mai mari de 1000 de lei, transportul este oferit gratuit.

Plata produselor se poate face atat in sistem ramburs, la primirea produselor, cat si prin transfer bancar, utilizand urmatoarele date:

I.I. Oana Seran

F02/1154/2009

Cod fiscal 26095004

str. Metianu, nr.9, ap. 4, jud. Arad

Raiffeisen Bank

IBAN: RO09RZBR0000060016500707

Garantii

Garantam pentru calitatea produselor pe care le oferim, motiv pentru care, daca intalnesti orice probleme sau defecte legate de articolele vestimentare comandate de la noi, nu ezita sa semnalezi in 2 zile de la ridicarea coletului. Iti vom schimba produsul cu un altul identic sau de aceeasi valoare, sau iti vom inapoia suma platita.

Ne asumam garantia produselor noastre atata timp cat clientul respecta instructiunile de intretinere a articolelor de imbracaminte afisate pe www.oanaseran.ro, cat si pe eticheta fiecarui produs in parte.

Limitarea raspunderii

Toate datele, imaginile si specificatiile prezentate pe acest site au caracter informativ. Acestea pot fi schimbate in orice moment fara a fi necesara o instiintare prealabila si nu constituie obligativitate contractuala.

Drepturi de autor (Copyright)

Intregul continut al site-ului www.oanaseran.ro, incluzand texte, imagini, reprezentari grafice, butoane, programe, elemente de grafica web, scripturi si orice alte date, este proprietatea II Oana Seran si este protejat conform Legii Drepturilor de Autor si Legii privind dreptul de proprietate intelectuala si industriala.
Este interzisa copierea, distribuirea, transmiterea, publicarea, reproducerea sau crearea unui document derivat din orice informatie sau serviciu, obtinute de pe sau prin intermediul site-ului.
Folosirea fara acordul scris al Oanei Seran a oricaror elemente enumerate mai sus, se pedepseste conform legilor in vigoare.

Date cu caracter personal

Conform Legii nr 677/2001 pentru protectia persoanelor cu privire la prelucrarea datelor cu caracter personal si libera circulatie a acestor date, modificata si adaugita precum si Legii nr 506/2004 privind prelucrarea datelor cu caracter personal si protectia vietii private in sectorul comunicatiilor electronice, II Oana Seran are obligatia de a administra in conditii de siguranta si numai in scopurile specificate datele furnizate de catre utilizatori.

Legislatie

Termenii si conditiile de utilizare a site-ului se supun legislatiei Romaniei. In caz de litigiu, se va incerca solutionarea amiabila intre parti, in termen de 30 de zile lucratoare de la inregistrarea reclamatiei. In cazul in care nu se poate ajunge la o intelegere amiabila, va fi considerata instanta judecatoreaca competenta.

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